Privacy Policy
Effective date: October 21, 2026.
This website is operated by RSG MARKETING LLC. In these policies, “we”, “us” and “our” refer to RSG MARKETING LLC.
Information we collect
We process information you provide when ordering or contacting us: name, email, billing and delivery address, order details, support messages and photos you choose to send about an order issue. Checkout providers process payment and transaction details. The website and its service providers also process device and browser information, IP address, approximate location derived from it, cookie identifiers, page views and interactions with products, cart and checkout.
Why we use it
We use this information to receive and fulfill orders, process payments and refunds, send order updates, answer requests, maintain accounting records, prevent fraud, secure the website and meet legal obligations. We also use website analytics and advertising tools described below to understand use, measure campaigns and improve relevant marketing. Marketing communications follow your preferences and applicable consent requirements.
Shopify and other recipients
Shopify hosts this website and checkout and processes information about your visits and purchases. Shopify Network Intelligence is enabled: Shopify also uses information about your interactions with this website, other merchants and Shopify to improve services, personalize experiences and support advertising. Information is shared with Shopify and service providers, including providers outside your country. See Shopify’s Consumer Privacy Policy and Shopify’s privacy portal for Shopify’s processing and choices.
Payment providers in Shopify checkout process payment information. International fulfillment partners and carriers receive the details needed to prepare, track and deliver orders and resolve delivery issues. Shopify messaging tools and our email service providers process customer communications. CAPTCHA and other security services help prevent abuse. We may disclose information when legally required or necessary to protect lawful rights.
Analytics and advertising
The Facebook & Instagram integration uses browser and server events to measure advertising and support relevant ads. Meta may receive device identifiers, browsing, cart and purchase events and matching contact information where supplied through the integration. See Meta’s Privacy Policy.
Microsoft Clarity uses behavioral metrics, heatmaps and session replay to help us understand website use and improve products and marketing. Microsoft uses cookies and similar technologies to capture interactions, support analytics, prevent misuse and provide advertising. See Microsoft’s Privacy Statement. These configured app pixels require marketing and analytics permission and do not collect data after a sale/sharing opt-out through Shopify’s supported controls.
Cookies, opt-outs and communications
Cookies support cart, checkout, security, preferences, analytics and advertising. See the Cookie Policy. Shopify presents region-dependent consent controls. Where available, you can manage them in the cookie banner. Visit Your Privacy Choices to use Shopify’s data-sharing opt-out control. We honor applicable Global Privacy Control signals through Shopify’s privacy tools. You can also email support@trynolvia.com to request an applicable opt-out or help with privacy choices.
Sharing for cross-site advertising may be a “sale”, “sharing” or “targeted advertising” under applicable US state laws. Opt-out and consent rights depend on your location and the law that applies. You can unsubscribe from marketing using the link in a message or by contacting us. Unsubscribing from marketing does not cancel an order or a separately authorized subscription. Transactional order and support messages may still be necessary.
Retention and security
We retain records for the period needed to fulfill orders, provide support, meet accounting and legal obligations, prevent fraud and resolve disputes. We consider the type of information, purpose, required retention and outstanding claims rather than retaining every category indefinitely. We use platform security measures and access restrictions; no online service guarantees absolute security. Do not send full card numbers, security codes, passwords or private identity documents through email or our contact form.
International processing
Our providers and international fulfillment partners may process information in the United States and other countries. Privacy laws may differ from those where you live. Where applicable law requires protections for international transfers, we rely on the applicable provider arrangements and legal safeguards.
Your privacy rights
Depending on applicable law, you may request access, a copy, correction or deletion of information, withdraw consent or opt out of sale, sharing or targeted advertising. Contact support@trynolvia.com; describe your request and the email used with us. We may reasonably verify your identity or an authorized agent’s authority and explain any lawful exception. Where applicable, you can appeal our response by contacting the same address and stating that you are requesting an appeal, or contact the relevant privacy regulator. We will not unlawfully discriminate because you exercise your rights.
Children, membership and updates
This website is not directed to children under 13. We do not knowingly collect their personal information; contact us if you believe a child has provided it. Membership is unavailable and no song-personalization data is required for current orders. Support inquiries are handled under this policy. Before introducing additional data uses or providers, we will update the notice and provide any notice or choice required by law. The effective date identifies this version.
Contact us
RSG MARKETING LLC
ID: 2026002095629
3311 99th Street, Queens, New York 11368, United States
support@trynolvia.com
This correspondence address is not a returns warehouse. Please contact our customer support team before sending any goods. Our current refund process does not require a physical return.